Support Center
Find answers to common questions or get in touch with our support team.
Frequently Asked Questions
Quick answers to common questions
How do I book a consignment?
Click the 'Book Now' button on our website to open the booking form. Fill in your shipment details, pickup and delivery information, and submit your request. Our team will contact you with a quote.
How can I track my shipment?
Visit our Tracking page and enter your consignment number (starting with WFL-). You'll see real-time updates on your shipment's status and location.
What documents do I need for international shipping?
Required documents typically include commercial invoice, packing list, bill of lading, and customs declaration. Our team will guide you through the documentation process.
What are your payment terms?
We accept bank transfers, credit cards, and cash payments. Payment terms vary based on the service and customer agreement. Contact us for specific details.
Do you handle customs clearance?
Yes, we provide comprehensive customs brokerage services to ensure smooth clearance of your goods at origin and destination ports.